Application integration can deliver on the promise of unified communications by tying organizational communications into core business processes. CRM, ERP and applicant tracking systems are the repository and management instrument for business information; application integration serves as a force multiplier by weaving call record data, customer account information, and activity trends into reports that release their true productivity and analytic potential.
These innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise, increasing the return on investment of both the communications platform and the customer's existing business applications.
“We really like ShoreTel and it integrates very well with DuVoice [hospitality system], and other systems in our environment. The level of interoperability and integration we have in place is outstanding.”
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