With the advent of mobile banking and electronic commerce, members have come to expect swift, accurate transactions. And when they need to contact a financial services employee, they have the same high expectations for speed, accuracy and ease. Don’t risk jeopardizing a valuable client relationship with a poor service experience.
“I have no doubt that the ShoreTel system has paid for itself. As a credit union you want the most value with the least amount of effort. ShoreTel accomplishes that in a number of ways.”Greg Gallaway IT Operations Manager, STCU
Research shows that if you can direct customers to the right call center resource correctly the first time, you reduce traffic costs and increase member satisfaction. Implementing an IP PBX with advanced unified communications features—whether you choose an onsite phone system or one from the cloud—can delight and empower your members at every touch. It’s a key way to differentiate your company from other financial service providers.
The challenge is to find and embrace better, quicker, less costly, and more convenient ways of working. Successful firms will support effective work from any location. They will be able to expand or contract as conditions demand without damaging their market presence. And most importantly, they will provide an outstanding and consistent client experience.
ShoreTel offers the most comprehensive and cost-effective unified communications solutions available in the market today—from enterprise contact centers spanning multiple locations, to mobility solutions that connect teams via smartphones and tablets, to fully hosted subscription phone services in the cloud.
With ShoreTel as your business phone provider, you’ll be able to offer members self-service options that can give them the answers they need, faster. You’ll have flexible, intelligent IVR and auto attendant features with call routing, queuing and messaging options that can be easily adapted to accommodate variable hours, staffing and call volume levels.
ShoreTel Connect is more than just an IP Phone system; it’s a robust and sophisticated information center that unifies phone, email and voice messages, streamlines workflow, and increases efficiency. With unified communications and contact center functionality built right in, the phone system ensures that members will reach the right contact, every time.
Here’s why financial institutions trust their investment in a ShoreTel phone system:
Whether you chose an on-premises or cloud phone system, ShoreTel helps increase financial institution revenue by providing top-level sales and service, and helps decrease expenses through dramatically reduced system maintenance expenses, least cost routing, voice trunk sharing and reduced travel costs due to improved communications performance.
ShoreTel understands that different banks have different needs. Learn more about how we can help these particular services:
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